Welcome to the ForeverTickets Help Centre. Find guides, answers to common questions, and ways to get in touch below.
You'll receive a confirmation email with your booking reference.
Our interactive seating maps let you pick exactly where you want to sit:
Selected seats are held for 5 minutes while you complete checkout.
Once registered, you can:
To log in, use the Login button in the top navigation bar.
We accept all major credit and debit cards via our secure payment partner, Stripe.
All transactions are processed securely — we never store your card details.
If you have a discount or voucher code:
Codes may be percentage-based or a fixed amount. Some codes have usage limits or expiry dates.
Refund policies are determined by each event organiser. If you need a refund:
For event cancellations by the organiser, full refunds are processed automatically.
Click Login in the navigation bar, then select Register. Fill in your details to create a free account. You can book tickets immediately after registering.
No! You can browse all events and view seating maps without an account. You'll only need to log in when you're ready to complete a booking.
When you select seats, they are held for 5 minutes. If you don't complete checkout within that time, the seats will be released for other customers. You can always select them again if they're still available.
Yes! Every event features an interactive seating map. Click on any available (green) seat to select it. You'll see exactly where your seats are in the venue layout.
We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through Stripe.
You'll receive a confirmation email with your booking reference number. You can also view your bookings at any time by visiting My Bookings from the navigation menu. Present your booking reference at the event venue.
Cancellation and change policies are set by each event organiser. Please contact the organiser directly using the details provided on the event page. If approved, refunds will be returned to your original payment method.
Green = Available | Yellow = Held by someone else | Red = Sold | Purple = Your selection | Blue = Accessible/Disabled seating
If your payment fails, please check that your card details are correct and that you have sufficient funds. Try again, or use a different card. If the problem persists, contact your bank or reach out to us via the email below.
When registering, select Event Organiser as your account type. You'll get access to event creation tools, a venue builder with interactive seat layouts, booking management, audience analytics, and a CRM dashboard.
Can't find what you're looking for? Our friendly team is here to help — just drop us an email.